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Q. Do I will need to buy a new assist deal if I switch apps on my Cisco SRE module? A. No. The Cisco SASU deal hooked up to the Cisco SRE module handles all recent and upcoming programs that might run on that module. Q. Do I will need to buy a new aid contract if I transfer applications from one particular Cisco SRE module to an additional? A. The response depends on the type of Cisco SRE to which the program is moving and whether or not there is already a SASU contract attached to that module. Contemplate 3 situations: 1. If the Cisco SRE to which the app moves previously has a SASU contract attached, help for the software would carry on. 2. If the application moves from one model of Cisco SRE (for illustration, SRE 710 SM) that has SASU attached to the similar model of Cisco SRE (for illustration, SRE 710 SM) that does not have SASU hooked up, as very long as you inform Cisco about the shift a new SASU deal is not required. The terms and conditions and conditions of the unique SASU agreement would proceed to use. three. If the program moves from 1 product of Cisco SRE (for illustration, SRE 710 SM) that has SASU hooked up to a unique type of Cisco SRE (for case in point, SRE 910 SM) that does not have SASU attached, you must invest in a new SASU agreement that covers the apps on the Cisco SRE 910 SM. You can apply a credit from the first SASU deal toward purchase of the new 1. Make sure you inquire with your regional Cisco account representative. Q. Does Cisco SMARTnet support go over spares? A. The Cisco SMARTnet deal addresses both the program and spares. You ought to notify Cisco, on the other hand, when you swap a component of the router with a spare to make certain ongoing support coverage. Q. Is the Cisco SMARTnet Services protection distinct for process and spare element quantities on Cisco SRE modules? A. No. Technique and spare component quantities are supplied with the identical Cisco SMARTnet Support protection. You have to notify Cisco, however, when you substitute a part of the router with a spare to make sure ongoing aid coverage. Q. Are multiyear help contracts available for the SRE module or for the applications? A. Multiyear SASU contracts for purposes operating on SRE modules are available in two- and three-calendar year renewable terms. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules assistance subject-replaceable tough disks. Does my help agreement go over challenging disk substitution? A. A Cisco SMARTnet Support deal on the Cisco ISR G2 chassis incorporates components alternative, such as the field-replaceable difficult drives. Q. What is the return-products-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our regular support recommendations. Guarantee aid is furnished by the level of sale. Customers ought to speak to their approved Cisco reseller or associate for aid. Customers who bought straight from Cisco need to get in touch with us by means of our Purchaser Interaction Network (CIN). Q. What is the RMA method for Cisco SRE modules with preinstalled apps this kind of as the Cisco SRE 710 transported with Cisco Unity Convey? Will the alternative Cisco SRE 710 module be delivered with Cisco Unity Specific preinstalled? A. The Cisco SRE module will be shipped with the again blank. When you receive the module, download the SRE software, Cisco Unity Convey in this example, from Cisco Link On the net and set up it on the blank Cisco SRE module. Use the program licenses from the original Cisco SRE module to activate the new software. Q. What is the RMA method for Cisco SRE modules with AXP additionally a 3rd-party program this kind of as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the replacement Cisco SRE 910 ship with AXP and the third-celebration software preinstalled? A. The RMA procedure is the similar as explained previously on the other hand, unless in any other case set forth in supplemental conditions to the End Person License Arrangement, computer software from impartial software program vendors that is utilized with the Cisco SRE modules is subject to the conditions and problems of conclusion-person license agreements or very similar contracts supplied by the applicable impartial software vendor. Q. Can one chassis carry a number of SASU contracts? If so, do they all need to have the same conclude day? A. Mainly because a chassis can have a number of Cisco SREs, it is necessary to purchase a provider contract for each and every, but each and every of the provider orders can be place below a single SASU agreement. The company orders can have the same end date if applied to one agreement when purchasing, even if they are bought at various periods. Q. Do numerous SASU contracts have to have the identical finish day as the Cisco SMARTnet contract on the chassis? A. The SASU contract and the Cisco SMARTnet agreement can have the similar finish day, but they do not have to.