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Q. Do I want to buy a new assistance deal if I switch purposes on my Cisco SRE module? A. No. The Cisco SASU contract hooked up to the Cisco SRE module covers all recent and long term apps that may possibly run on that module. Q. Do I will need to purchase a new aid contract if I shift apps from a single Cisco SRE module to one more? A. The answer relies upon on the product of Cisco SRE to which the app is transferring and no matter whether there is currently a SASU contract connected to that module. Look at 3 cases: one. If the Cisco SRE to which the program moves currently has a SASU deal attached, support for the program would carry on. two. If the application moves from 1 design of Cisco SRE (for example, SRE 710 SM) that has SASU attached to the same type of Cisco SRE (for instance, SRE 710 SM) that does not have SASU connected, as prolonged as you notify Cisco about the transfer a new SASU contract is not necessary. The conditions and circumstances of the first SASU contract would carry on to implement. three. If the application moves from a single design of Cisco SRE (for illustration, SRE 710 SM) that has SASU connected to a various product of Cisco SRE (for example, SRE 910 SM) that does not have SASU hooked up, you have to invest in a new SASU contract that handles the applications on the Cisco SRE 910 SM. You can implement a credit score from the authentic SASU agreement towards invest in of the new one particular. Please inquire with your local Cisco account consultant. Q. Does Cisco SMARTnet assist protect spares? A. The Cisco SMARTnet contract addresses the two the system and spares. You ought to notify Cisco, nevertheless, when you swap a part of the router with a spare to guarantee ongoing support coverage. Q. Is the Cisco SMARTnet Company protection distinct for method and spare portion quantities on Cisco SRE modules? A. No. Program and spare component numbers are offered with the exact same Cisco SMARTnet Company coverage. You need to notify Cisco, even so, when you exchange a component of the router with a spare to assure continued help coverage. Q. Are multiyear assist contracts accessible for the SRE module or for the programs? A. Multiyear SASU contracts for apps jogging on SRE modules are readily available in two- and 3-year renewable terms. Q. Cisco SRE 700 and SRE 710 SM and Cisco SRE 900 and SRE 910 SM modules help area-replaceable tricky disks. Does my support contract go over challenging disk replacement? A. A Cisco SMARTnet Service agreement on the Cisco ISR G2 chassis consists of components substitute, like the industry-replaceable difficult drives. Q. What is the return-components-authorization (RMA) procedure for blank Cisco SRE modules? A. The RMA approach for Cisco SRE modules follows our common assist suggestions. Warranty aid is supplied by the point of sale. Buyers really should contact their authorized Cisco reseller or partner for assistance. Clients who ordered straight from Cisco need to speak to us by means of our Client Interaction Community (CIN). Q. What is the RMA procedure for Cisco SRE modules with preinstalled applications this sort of as the Cisco SRE 710 delivered with Cisco Unity Specific? Will the substitution Cisco SRE 710 module be shipped with Cisco Unity Convey preinstalled? A. The Cisco SRE module will be transported with the back again blank. When you receive the module, download the SRE software, Cisco Unity Specific in this case in point, from Cisco Link On the net and install it on the blank Cisco SRE module. Use the app licenses from the original Cisco SRE module to activate the new program. Q. What is the RMA process for Cisco SRE modules with AXP plus a 3rd-celebration application this kind of as a Cisco SRE 910 delivered with AXP and Infoblox Core Solutions? Will the replacement Cisco SRE 910 ship with AXP and the 3rd-party app preinstalled? A. The RMA course of action is the very same as described earlier even so, except or else set forth in supplemental terms and conditions to the Conclusion Consumer License Agreement, software from unbiased application vendors that is employed with the Cisco SRE modules is issue to the conditions and problems of finish-user license agreements or similar contracts provided by the relevant impartial software program vendor. Q. Can a single chassis carry several SASU contracts? If so, do they all need to have to have the identical conclusion date? A. Because a chassis can have numerous Cisco SREs, it is important to order a provider contract for every, but every of the provider orders can be set under a solitary SASU deal. The service orders can have the same finish day if used to one deal when ordering, even if they are obtained at diverse instances. Q. Do numerous SASU contracts have to have the exact same finish date as the Cisco SMARTnet deal on the chassis? A. The SASU agreement and the Cisco SMARTnet contract can have the same stop date, but they do not have to.